🥯 PAWA Cashier Manual

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📝 Staff Information

Completed: 0 / 6 Modules
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👥

Membership

How to help customers join and use member benefits

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Membership Guide

How to Join:
  • Use phone camera to scan QR code
  • Send the message
  • Customer will receive membership card
Member Benefits:
  • One-time 20% discount welcome voucher
  • Earn points to redeem $5 cashback
  • Exclusive vouchers each month
  • 5% birthday discount all month long
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🎫

Vouchers

How to apply different types of vouchers

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Voucher Instructions

  • 20% Welcome Voucher: Input code directly: wc26
  • Other Discounts: Request customers to claim vouchers first, then input voucher code or scan barcode
  • 5% Birthday Discount: Customers need to edit profile, then will receive voucher automatically, claim it—it's reusable
  • Product Discount Voucher: The specific product must be added to the cart
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💳

Payment Process

Standard checkout procedures and tips

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Payment Process

  • Greet: Greet customers warmly, and before checkout, ask if they are members
  • Verify: Accurately verify quantity and price
  • Payment: Select the payment method on the POS machine according to the actual payment method
  • payWave: Make sure to confirm that the transaction is successful on the payment machine to avoid missed orders. Keep terminal machine charged
  • Shift Change: When leaving the POS, be sure to log out of your account and only log in with your own username and password
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🛍️

Packing Tips

Choose right bag based on quantity & temperature

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Packing Standards

  • 4 bagels or below: Use small bag
  • 5 bagels or above: Use big bag
  • ⚠️ Important: Hot/warm breads must NOT be sealed
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🍞

Storage & Reheat

How to store and reheat bagels & sourdough

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Storage & Reheating

Storage Methods:
  • Room temperature (air-conditioned environment below 25°C): 1-2 days
  • Freeze below -18°C for best freshness: 10-15 days
  • As our breads are made with minimal preservatives, freezing is recommended if not consumed within the same or next day
Reheating Options:
  • Option 1 - Oven/Air Fryer (Recommended): Take frozen bread out → Lightly spray or sprinkle water on surface → Heat at 180-200°C for 5-6 minutes until warm and crispy outside
  • Option 2 - Steaming: Place bread directly into steamer → Steam for 10-15 minutes until soft and warm
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🔐

Special Accounts

Internal accounts and special discount codes

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Account Reference

  • 00000000: Staff meal (dine-in only)
  • 10000000: StarVista corporate 10% discount
  • 33333333: Waste account
  • 22222222: Advertise test
  • Staff Purchase: Use staff phone number (member registered) + 20% discount
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📋 Special Accounts Quick Reference

Account Name Account Number Notes
PAWA Staff Meal 00000000 Only valid for dine-in
StarVista Corporate 10000000 10% discount, only applicable for SV
Waste 33333333 -
PAWA Staff Purchase Staff's phone number (member registered) 20% discount
Advertise Test 22222222 -
00:00:00
Study Time
○ All 6 modules completed ○ Minimum 6 minutes study time
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